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How Will Social Continue to Integrate With Television in 2013?

The idea of integrating social components into television gained significant traction in 2012.  In addition to TV, marketers understand how important the second and third screens are in consumers’ lives, and are working to make it easier for them to discover content, learn about products, and ultimately make a purchase.  Smartphone ownership is over 50% and tablet ownership is over 25% among U.S. adults and is growing at a significant pace, as access to these technologies becomes easier and less expensive.  This new connectivity is changing how consumers are engaging with traditional media like television, radio, and print.  Their wireless device is almost certainly in hand or within reach, allowing them to research, converse, and engage with brands and others around the globe in a way that was not possible before.

As the year went on the on air social progression moved at a quick pace.  Brands continued to tag the ends of their commercial spots with social media icons communicating to viewers “hey we’re social”, to integrating full social campaign brand messaging into commercial spots.  Social user generated content like status updates, tweets, and photos; also saw their debut in some branded commercials, further demonstrating the importance of making the consumer feel like they are a part of the conversation.  Live television also saw a transition, as news broadcasts, political events, and sporting events made a move from simply listing the on screen Twitter @Handles of the speakers, to the use of on screen hastags to inspire the online conversation.  During the latter half of 2012 live television transitioned again to current state of actually syndicating the user generated content on screen which captured and displayed the real time conversation happening on social networks. Making strides to stay relevant and be a part of the conversation.

With that said I am confident that in 2012 the use of social components on television aided in extending the conversation around shows, brands, and products. Consumers took to social communities built by television programs and brands, and did so with relative ease; as their smartphones and tablets were within reach at all times. These new real time social connections allowed consumers to get more out of the viewing experience as they had opportunity to share reactions, thoughts, product reviews, and were provide a forum to connect with others that shared a similar interest.  While television added more social functionality in 2012, I think we’ve just seen the tip of the iceberg on what is possible, and I am excited to see what’s next.

 

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So what is next for television as it pertains to social?

I’ve been thinking about this for awhile now, and have some thoughts on what would make the experience even richer for viewers/consumers as social integration with television evolves in 2013.

Choose Your Own Adventure.  These books we’re wildly popular when I was a kid, perhaps there is something that can be derived from theses stories in the television space?  I’d like to see broadcasts leverage social voting by way of hashtag (Ex. #OptionA or #OptionB) to help viewers create the story line for popular shows.  Directors would use social suggestions to create the plot twists to the shows. I suspect viewers would be highly engaged in the process, and continue to tune in each week to see how the story line plays out.

Big Data.  The sheer volume of conversation happening around any one television show or commercial that uses a hashtag is astonishing.  Keeping this in mind, all of this conversation is public domain, and can be harvested by anyone with some time and a few basic social listening tools.  The wealth of information that can be derived out of these conversations is limitless.  Brands should be looking at this as a way to learn more about their customers/prospects, help them to segment, identify trends, and target the right ads (relevance) at the right time (timeliness) by way of paid social (scale).

Meet The Cast.  Have you even wondered what it would be like to meet your favorite star?  I’d like to see the cast of the show engaging in social with viewers during the broadcasts.  Think about the lift in online/offline conversations those shows would see if viewers knew the stars of the show would be talking with them during/after the show. The buzz from this action would extend well beyond the social space and into water cooler conversation, as people return to their day to day, and share the excitement around their favorite star tweeting them during the show.

Move Beyond The Hashtag.  While the hastag has been a staple way to connect viewers online as well as aggregate and measure conversation, I’d like to see brands and television programs think about new ways to spark conversation and gain comprehensive data.  There is no shortage of social platforms, and am excited to see the kinds of creativity that could be unleashed if fresh ideas to achieve engage were implemented.

Cross Platform Integration. Television shows often try and contain where the social conversation happens (Ex. hashtags).  Rather than restrict where your viewers talk, empower them to talk openly, everywhere.  I’d like to see programs look at ways to integrate other platforms like Facebook, Instagram, Tumblr, Foursquare (to name a few), in addition to Twitter. Opening up the discussion will bring in more viewers willing to engage on the social platforms they are the most comfortable with.  For marketers that are looking for insights into the conversations happening across all social platforms, they are accessible via enterprise level social listening tools. Sticking to just a hashtag, seems like an easy way out – well at least not the most creative.

Exclusive Content.  Encourage viewers to watch with tablets and smartphones, then engage via social during broadcast. In return provide them exclusive content, unseen footage, behind the scenes access, first views of trailers, etc.  Making the social community around the show/brand feel special and elite, will spark loyalty and generate even more buzz about the show/brand.

I am excited for what 2013 holds as social evolves and is incorporated even more into our television experience. Unique second screen integration will be critical for television programs and brands to differentiate, and reach consumers on their terms.

Have an idea you’d like to see this coming year as social integrates with television?  Share it below in the comments.


Advocacy’s Effect on a Brand

Recently I have been doing a significant amount of research on consumer advocacy.  Through my late night Google search binges, I stumbled upon this insightful video on advocacy featuring Associate Arts Professor at NIU, Clay Shirky. His video really resonated with me on the sheer power advocates have as influencers over how others perceive brands.

Shirky teaches a class on the Theory and Practice of Social Media, which to my amazement is also now an actual subject available to students at many major Universities.  I’m wishing something as applicable as this was available for students even just a few years ago.  However that was well before the social media boom and before companies actually adopted the use of social technologies to improve how they connected with customers, created internal efficiencies, and increased profitability.  To be honest, this is something that I feel should even be brought into the educational system at an even earlier point, as having a skill set relatable to a social business is an invaluable asset to those joining the workforce in today’s connected world.

Within Shirky’s video he highlights the differences present between implicit and explicit consumer advocacy, along with the relationship between the two.  There is a clear halo effect that exists as more people implement a brand as part of their lifestyle (explicit), which then yields higher social proof that people are in fact actually using that product or service (implicit).  This connection between implicit and explicit advocacy will only continue to rise as people’s use of new and existing social networks continue on the upward trend.  The sheer size of people’s individual networks and overall reach also continues to exponentially grow.  In today’s connected world just one individual can have significant influence on the purchasing decisions of thousands based on how socially connected they are, something brands in years past never had to overcome.

After thinking about Shirky’s message in the video, it also re-affirmed a theme many social business thought leaders bring up; that brands are no longer in control.  At one point not to long ago, brands had the ability to control the message within the market place.  Yet in the current environment, where everyone has a voice by way of various social media channels, brands can only really influence that message.  Organizations that realize this by dialing up their social engagement, becoming more transparent, and leveraging their advocates will find themselves in a stronger position.  In parallel, brands that uncover how to truly empower their greatest consumer advocates will find an advantage.

I’m interested in hearing your thoughts on advocacy.  Is there a particular brand you advocate for and why?  How frequently does someone in your social circle influence one of your  purchasing decisions?


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